| Terms & Conditions |
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| About Us |
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| | Evolution Pools Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. |
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| Making A Purchase |
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| | Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. |
| | We accept Visa, Visa Delta, Mastercard, Maestro, Electron and Solo. Back ordered items are not charged until they are shipped. |
| | When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable, unless part of an exclusive special offer. |
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| Shipping & Handling |
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| | All UK Mainland orders are sent via Interlink Express or 1st Class Royal Mail for a flat fee of £3.95. |
| | NB. Your delivery will need to be signed for - normal delivery hours are Monday to Friday 9am-3pm. If you are not present upon delivery you will be left a calling call. If no response is given with 7 working days it may be returned to us at a cost you may have to incur. |
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| Delivery Schedule |
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| | We deliver your order right away. We will normally despatch orders the very same day we recieve them, UK Mainland deliveries are made with 1-2 working days and off shore deliveries are made within 2-4 working days. If for any reason your order has to be sent to an alternative address it may cause a delay of 1-2 working days. |
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| Back Orders |
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| | If your item is not in stock, we will back order it for you. You will always be contacted with the option to cancel your order if you would rather not wait. |
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| Tax Charges |
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| | For orders made from the UK or the European Union, 17.5% VAT is added where applicable. All other orders are VAT free. |
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| Credit Card Security |
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| | When the order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
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| Guarantee |
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| | Every single Evolution Pools product comes with a full moneyback guarantee, if for any reason you are not satisfied with your purchase you may return it to Evolution Pools for a full refund - please arrange first.
We cannot refund delivery charges, nor can we refund any costs incurred by yourself if you return a product. |
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| Contacing Us |
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| | If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0800 652 6562 |
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| Privacy Policy |
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| | Evolution Pools do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. |
| | Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
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| Returns Policy |
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| | Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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| The www.evolutionpools.co.uk Privacy Guarantee. |
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| - | At www.evolutionpools.co.uk, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We personalise your shopping experience by using your purchases to shape our recommendations and special offers about products that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new www.evolutionpools.co.uk services and special offers we think you'll find valuable. | |
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| - | What information do we collect? How do we use it? When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. | |
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| | How does www.evolutionpools.co.uk protect customer information? When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. |
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| | Will www.evolutionpools.co.uk disclose the information it collects to outside parties? We will never divulge any of your personal details, by which we mean your name and address or email address, to any third party for them to market un-related products or services to you. We may use your details to advise you of money saving offers, or major changes at www.evolutionpools.co.uk We may subcontract a third party to mail offers to you from ourselves but they will also be bound not to divulge your personal information to third parties. Third party cookies may be used to track behaviour on our site by third parties. These cookies do not contain any personal details. |
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